Terms of Service
Last updated: March 11, 2026
OVERVIEW
Welcome to Pack2Play. The terms “we”, “us” and “our” refer to Pack2Play. Pack2Play operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Pack2Play is powered by Shopify, which enables us to provide the Services to you.
The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy:
https://pack2play.com/policies/privacy-policy
If you do not agree to these Terms or the Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country or region of residence, and that you have given consent for any minor dependents to use the Services on devices you own or manage.
To use the Services, including browsing our store or purchasing products, you may be asked to provide certain information such as your email address, billing information, payment details and shipping address. You represent that all information provided is accurate, current and complete.
You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer or sell your account to another person.
SECTION 2 - OUR PRODUCTS
We have made every effort to display our products and services as accurately as possible. However, product colours and appearance may vary depending on your device screen and display settings.
We do not guarantee that the appearance of products will exactly match how they appear on your screen.
All product descriptions are subject to change at any time without notice. We reserve the right to discontinue products or limit quantities available to any person, region or jurisdiction.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase a product.
Pack2Play reserves the right to accept or decline any order at its discretion. An order is not accepted until we send you an order confirmation.
We must receive and process payment before your order is accepted.
If we need to cancel or modify an order, we will attempt to notify you using the contact information provided during checkout.
Your purchases are subject to our Refund Policy, available here:
https://pack2play.com/policies/refund-policy
You represent that purchases are for personal use only and not for resale.
SECTION 4 - PRICES AND BILLING
Prices, promotions and discounts may change at any time without notice.
The price charged will be the price displayed at the time the order is placed and confirmed in your order confirmation email.
Unless otherwise stated, prices do not include shipping fees, taxes, customs duties or import charges.
You agree to provide accurate billing and payment information and to promptly update your details if they change.
You confirm that:
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your payment information is accurate
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you are authorised to use the payment method
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your payment provider will honour the charges
SECTION 5 - SHIPPING AND DELIVERY
Delivery times are estimates only and are not guaranteed.
Pack2Play is not responsible for delays caused by shipping carriers, customs processes, or circumstances outside our control.
Risk of loss passes to you once the product is transferred to the shipping carrier.
SECTION 6 - INTELLECTUAL PROPERTY
All content on the Services—including text, graphics, images, logos, videos, product descriptions, and design—is owned by Pack2Play, its licensors, or partners and is protected by intellectual property laws.
You may use the Services for personal, non-commercial purposes only.
You may not reproduce, copy, distribute, modify, publish, or exploit any part of the Services without prior written permission.
All trademarks, logos and brand names displayed are the property of their respective owners.
SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools that we do not monitor or control.
These tools are provided “as is” and “as available” without warranties or guarantees.
Your use of such tools is entirely at your own risk.
SECTION 8 - THIRD-PARTY LINKS
Our Services may contain links to third-party websites.
We are not responsible for the content, policies or practices of third-party websites. If you choose to access them, you do so at your own risk.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Our store is hosted by Shopify. While Shopify provides the platform for our store, all purchases are made directly with Pack2Play.
Shopify is not responsible for transactions, purchases, or disputes between you and Pack2Play.
SECTION 10 - PRIVACY POLICY
All personal information collected through the Services is handled according to our Privacy Policy:
https://pack2play.com/policies/privacy-policy
Shopify may also process certain data as described in Shopify’s privacy policy:
SECTION 11 - FEEDBACK
If you submit reviews, suggestions, feedback, or other content (“Feedback”), you grant us a worldwide, perpetual, royalty-free licence to use, reproduce, publish and distribute such content for any purpose.
You confirm that you own or have the rights to submit the Feedback.
We may remove content that we consider unlawful, abusive, or in violation of these Terms.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally information on our site may contain errors relating to product descriptions, pricing or availability.
We reserve the right to correct such errors and to cancel orders if necessary.
SECTION 13 - PROHIBITED USES
You may not use the Services:
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for unlawful purposes
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to violate intellectual property rights
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to distribute malware or harmful code
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to collect personal information without consent
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to send spam or misleading communications
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to interfere with the operation or security of the Services
We reserve the right to terminate accounts that violate these Terms.
SECTION 14 - TERMINATION
We may terminate or suspend access to the Services at any time if you violate these Terms.
Any provisions that should survive termination will remain in effect.
SECTION 15 - DISCLAIMER OF WARRANTIES
The Services and products are provided “as is” and “as available” without warranties of any kind, except where required by applicable law.
We do not guarantee uninterrupted, secure or error-free use of the Services.
SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, Pack2Play shall not be liable for indirect, incidental, special or consequential damages arising from the use of the Services or any purchased products.
Nothing in these Terms excludes liability where such exclusion would be unlawful.
SECTION 17 - INDEMNIFICATION
You agree to indemnify and hold harmless Pack2Play, its affiliates, employees and partners from claims arising from your breach of these Terms or misuse of the Services.
SECTION 18 - SEVERABILITY
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain valid.
SECTION 19 - WAIVER; ENTIRE AGREEMENT
Failure to enforce any provision of these Terms does not constitute a waiver of that provision.
These Terms constitute the entire agreement between you and Pack2Play regarding the Services.
SECTION 20 - ASSIGNMENT
You may not assign your rights under these Terms without our written consent. We may assign our rights or obligations without restriction.
SECTION 21 - GOVERNING LAW
These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
SECTION 22 - HEADINGS
Section headings are provided for convenience only and do not affect interpretation.
SECTION 23 - CHANGES TO TERMS
We may update these Terms at any time by posting an updated version on our website.
Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms.
SECTION 24 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to:
Pack2Play
20 Wenlock Road
London
N1 7GU
United Kingdom
Phone: +44 7866813864
Company number: 16943310